Terms & Conditions

General

The use of this web site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site and/or placement of an order either through this site or by telephone or fax indicates your acceptance of these terms and conditions. Trail Duty Inc LLC reserves the right to make changes to this site and these terms and conditions at any time.

Pricing

Pricing shown is subject to change and subject to stock on hand. In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, Trail Duty Inc LLC reserves the right to refuse or cancel orders placed for products listed at the incorrect price. If your credit card has already been charged for the purchase and the order subsequently cancelled due to a pricing error, Trail Duty Inc LLC shall immediately issue a credit to your credit card for the initial amount charged. Trail Duty Inc LLC reserves the right to refuse or cancel any order at its sole discretion.

Discounts Coupons

Discount Coupons may not apply to all products available on the web site. If a product is not covered by the Coupon then no discount will be shown on the order confirmation before payment is made. Coupons can only be redeemed at TrailDutyInc.com towards the purchase of products listed on the web site. Only one coupon per order may be used. The total value of a coupon applied to an order must be equal or less than the total order value. Any balance must be paid for by the approved payment methods on the web site. Product specific coupons are for use only when purchasing the product identified on the coupon. Coupons cannot be applied retrospectively. Coupons expire on the expiry date shown or given and may be canceled or revoked at any time. There are no cash alternatives for coupons.

Free Shipping

Items marked as "Free Shipping" will be shipped free to the lower 48 US states. Shipping to Hawaii, Alaska, and other territories may incur additional shipping charges.

Sales Tax

Orders shipped within the State of California will be charged and sales tax withheld. Sales tax for orders shipped outside the State of California is not charged or withheld and is the sole responsibility of the customer.

Order Cancellation and Changes

To cancel or change an order please send an email to sales@traildutyinc.com. Cancellation of an order or changes to an order can only be made before the order is shipped. After the order is shipped the products must be returned as per our Returns Policy.

Return Policy

Before returning any products please contact customer service at sales@traildutyinc.com to request an (RMA) Returned Merchandise Authorization number. This RMA number must be placed on the outside of the returned package along with a copy of the original invoice and returned to Trail Duty Inc LLC. Products returned within 30 days from the invoice date are eligible for a refund subject to a 15% re-stocking fee. Returns after 30 days from the invoice date will only receive store credit and be subject to a 15% re-stocking fee. No returns after 90 days from the invoice date will be accepted. Refunds will be given on products only, not labor/installation charges, shipping, or any other charges. All products must be returned in the original package, not be damaged or installed and must be in resellable condition. All returned products must be sent freight prepaid and are subject to a reboxing and restocking charge. Purchases of products designated as "Non-Returnable" on the product information page or custom orders are final and cannot be returned for refund or store credit. Additional conditions apply to Free Shipping and Flat Rate Shipping returns as outlined in the following sections.

Special Order Items

Any item that is ordered directly from the manufacturer or contains any custom element is considered a special order item. Special order items can only be returned due to a manufacturing or fitment error. Special order items may not be able to be canceled once the order is placed. If a product is considered a special order item then full payment will be made at the time of order.

Free Shipping Returns, Warranty & Exchanges

Customer returns for products that received free shipping will have the actual outbound shipping charges incurred by Trail Duty Inc LLC deducted from the refund. Replacement products shipped out for warranty or exchanges do not qualify to receive free shipping and will be billed at the actual shipping charges incurred by Trail Duty Inc LLC.

Flat Rate Shipping Returns, Warranty & Exchanges

In the event that the flat rate shipping charge is less than the actual shipping charges, Customer returns for products that received flat rate shipping will have the difference between the actual outbound shipping charges incurred by Trail Duty Inc LLC and the flat rate shipping charge deducted from the refund. Replacement products shipped out for warranty or exchanges do not qualify to receive the flat rate shipping charge and will be billed at the actual shipping charges incurred by Trail Duty Inc LLC.

Warranty

All merchandise and products we sell is subject to the Manufacturer's Warranty & Restrictions. In most cases we are authorized by the manufacturer to handle or assist with warranty claims directly. Warranty claims will cover replacement or repair of the products only and will not cover labor/installation charges, damages or shipping charges. If you have a warranty question, please send an e-mail to sales@traildutyinc.com for further warranty instructions.

Back Ordered & Drop Shipped Parts

We make every effort to have all products available for immediate shipment. In the event that part of your order is on Back Order, we will ship the available parts and mark the "Back Order" column of the invoice to designate those product(s) that are on Back Order. You will also be notified by phone or e-mail if any items are on Back Order and be given the estimated delivery time.

If any parts you order are out of stock in our warehouse, to save time, we will often have them Drop Shipped directly to you from the manufacturer. If an item is being Drop Shipped it will be denoted in the body of your invoice. We will also Drop Ship large or heavy items in order to keep the shipping costs to a minimum.

Shipping Damage Claims

Shipping damage must be reported to the delivery company or delivering freight company within 48 hours of delivery for a claim for replacement to be accepted. If you experience a problem with the delivery or freight company handling your damage claim, please send an e-mail to sales@traildutyinc.com for assistance.

Low Price Guarantee

Trail Duty Inc will not price match a competitor's price that has already been reduced by a price match to another retailer. Due to some manufacturer pricing policies we are unable to discount some product lines. The Trail Duty Inc Low Price Guarantee does not apply to competitors' free offers, limited quantity items, open-box, clearance or closeout products, mail-in incentives, financing or bundle offers. Some competitors will advertise a low price, but with high shipping costs. This will be taken into account when calculating a price match. Trail Duty Inc will make it's best attempt to match or beat a competitors price, but in no way guarantees to be able to do so in all cases.

Sometimes a competitor will advertise a very low price for a product, but have only limited quantities available or no stock. If the item is out of stock or the competitor has limited quantities of an item, then the product is not eligible for Trail Duty Inc price matching.

Limitation on Liability

Trail Duty Inc LLC will not be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if Trail Duty Inc LLC has been previously advised of the possibility of such damages, whether in an action. under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations will apply notwithstanding to any failure of essential purpose of any limited remedy. Some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, in which case the above limitations may not apply to you. All products purchased are used at the purchasers own risk.

Jurisdiction

This Agreement shall be governed exclusively by the laws of the State of California and shall be deemed to have been made in the State of California.

Entire Agreement

These terms contain the entire agreement of the parties and there are no other promises or conditions in any other agreement whether oral or written. These terms supersede any prior written or oral agreements between the parties. If any provision(s) of these terms is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

Copyright

All site design, text, graphics, interfaces, and the selection and arrangements thereof, are the property of Trail Duty Inc LLC or its suppliers and are protected by U.S. and other international copyright laws. Any unauthorized use of the materials appearing on this web site is in violation of copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Trademarks

Any trademarks used on this web site are for product identification purposes only. All trademarks, product names, company names, artwork, images, and logos are the property of their respective owners. All trademarks acknowledged.